Key Responsibilities

• Serve as the primary point of contact for residents to handle inquiries, requests, and complaints professionally and efficiently.

• Ensure all internal operational procedures, policies, and community rules are properly implemented and enforced.

• Coordinate with internal departments to ensure service quality and compliance.

• Maintain accurate operational records, logs, and reports related to internal activities and incidents.

• Review internal operational performance and propose continuous improvement initiatives.

• Acting as first point of escalation for any critical issues.

• Prepare periodic reports on community performance and resident satisfaction.

Qualifications

• Bachelor’s degree in business administration, Hospitality, or a related field.

• 10+ years of experience in community management, property management, or a related real estate role.

• Strong interpersonal, communication, and customer service skills.

• Ability to manage multiple tasks and prioritize effectively.

• Problem-solving and conflict-resolution skills.

• Experienced with property management or CRM systems

• Understanding of local real estate and community regulations in Egypt.