Key Responsibilities

• Support the Community Site Manager in managing day-to-day internal community operations.

• Coordinate with on-site teams (maintenance, security, housekeeping, landscaping) to ensure smooth daily activities.

• Monitor service execution and report operational issues or delays.

• Conduct routine inspections of common areas and facilities and report maintenance or safety concerns.

• Follow up on internal service requests, work orders, and resident complaints to ensure timely resolution.

• Assist in tracking preventive and corrective maintenance activities.

• Ensure internal community policies, procedures, and rules are communicated and adhered to.

• Maintain accurate records of operational activities, incidents, and service requests.

• Coordinate access control, permits, and internal approvals for residents, contractors, and service providers.

• Prepare daily, weekly, or monthly operational reports as required.

• Act as a liaison between residents and internal operational teams to ensure clear communication and follow-up.

Qualifications

• Bachelor’s degree in business administration, Hospitality, or a related field.

• 3-5 years of experience in community management, property management, customer service, or real estate operations.

• Good understanding of internal community operations and facility management basics.

• Strong communication and interpersonal skills with a customer-service mindset.

• Good organizational and time management skills with attention to detail.

• Ability to handle resident issues professionally and escalate when required.

• Proficiency in MS Office (Word, Excel, Outlook); experience with CRM or property management systems is a plus.

• Willingness to work on-site and flexible hours when required.

• Excellent command of English