This website uses cookies to ensure you get the best experience.

HAP People & Capabilities and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor
Skip to main content
Technical CRM · Technical CRM · Swan Lake West

Technical CRM Section Head

Job Summary

We are seeking an experienced and customer-oriented Technical CRM Section Head to lead the technical customer relationship management function during handover, modification, and post-construction activities. The successful candidate will be responsible for managing handover inspections, supervising modification activities, monitoring property compliance, and leading the technical CRM team to ensure an exceptional homeowner experience while maintaining project quality standards and community regulations.

Key Responsibilities

1. Handover Inspections & Snag Management

  • Lead and supervise handover inspections with homeowners to ensure units are delivered in accordance with contractual specifications and company standards.

  • Oversee the identification, documentation, and closure of snagging items, defects, and outstanding works.

  • Coordinate with construction, maintenance, and quality teams to ensure timely resolution of snag items before final handover.

  • Ensure homeowners receive proper guidance regarding maintenance procedures, property usage, and community regulations during the handover process.

  • Monitor handover performance and ensure customer satisfaction throughout the process.

2. Homeowner & Tenant Modification Management

  • Supervise the review and approval process for homeowner and tenant modification requests.

  • Oversee the preparation and review of modification drawings and layout plans to ensure compliance with project standards.

  • Monitor site implementation to ensure modifications are executed according to approved designs and specifications.

  • Identify unauthorized modifications and coordinate corrective actions when required.

  • Provide technical consultation and guidance to homeowners regarding design feasibility and compliance requirements.

3. Site Inspections & Quality Monitoring

  • Conduct regular site visits to monitor unit conditions, construction progress, and finishing quality.

  • Ensure that all finishing works comply with approved drawings, specifications, and quality standards.

  • Identify potential risks, technical concerns, or deviations and escalate them to management when necessary.

  • Support continuous improvement initiatives related to customer experience and technical quality.

4. Community Compliance & Violation Management

  • Monitor properties and common areas for structural violations, unauthorized modifications, extensions, or non-compliant works.

  • Maintain accurate records of violations and coordinate corrective actions with the Community Management team.

  • Work closely with Community Management and Security teams to enforce community guidelines and project regulations.

  • Ensure adherence to company policies, architectural guidelines, and community standards.

5. Contractor & Stakeholder Coordination

  • Supervise contractors performing modification and finishing works to ensure compliance with approved designs.

  • Coordinate with construction, maintenance, quality control, and community management teams to resolve technical issues.

  • Monitor contractor performance and ensure work is completed within agreed timelines.

  • Support the resolution of site challenges that may impact handover schedules or customer satisfaction.

6. Documentation & Reporting

  • Maintain comprehensive records of inspections, handovers, snag reports, modification approvals, and site activities.

  • Prepare periodic reports related to handover status, customer issues, violations, and modification progress.

  • Ensure all technical CRM documentation is accurate, updated, and properly maintained.

  • Provide management with regular performance updates, KPIs, and operational reports.

Qualifications

  • Bachelor's degree in, Architecture, Construction Engineering, or a related field.

  • Minimum of 5–7 years of experience in technical customer relationship management, handover, construction, finishing, or property management within the real estate industry.

  • Previous experience in a supervisory or leadership role is highly preferred.

  • Strong understanding of residential construction, finishing works, handover processes, and customer modifications.

  • Knowledge of community regulations, property compliance, and quality standards.

  • Proficiency in AutoCAD, Microsoft Office, and technical reporting tools.

Division
Technical CRM
Department
Technical CRM
Role
Technical CRM Section Head
Locations
Swan Lake West
Technical CRM · Technical CRM · Swan Lake West

Technical CRM Section Head

Loading application form

Applicant tracking system by Teamtailor