Key Responsibilities

• Conduct regular site inspections to ensure cleanliness, safety, landscaping, and operational standards are maintained.

• Monitor and follow up on daily operations related to security, housekeeping, waste management, transportation, and facility management services.

• Handle residents’ inquiries, complaints, and operational requests professionally and ensure timely resolution.

• Coordinate with FM, security, technical, and maintenance teams to address operational issues and service requests.

• Ensure compliance with community rules, regulations, and operational procedures.

• Monitor contractors and vendors on-site to ensure quality of work and adherence to approved standards.

• Prepare daily, weekly, and monthly operational reports highlighting issues, violations, pending actions, and service performance.

• Support owners’ work permits and move-in/move-out operations when required.

• Follow up on permits, site access, and operational approvals for owners’ contractors and service providers.

• Participate in emergency response coordination and incident reporting when needed.

• On-site support for community engagement activities and operational events within the community.

• Escalate recurring operational issues and recommend corrective actions and improvements.