Job Description

• Handle inbound and outbound calls, chats, and emails related to property inquiries, sales, and rentals.

• Provide accurate and up-to-date information regarding available properties, pricing, and locations.

• Qualify leads and identify customers’ needs and requirements.

• Schedule property viewings and coordinate with the concerned department.

• Follow up with clients and ensure a high level of service is maintained.

• Update customer information and interactions in the Salesforce (SF) system.

• Handle customer complaints and escalate issues when necessary.

• Meet daily and weekly call targets and KPIs.

Requirements

• Proven experience in a call center or customer service role.

• Strong communication and interpersonal skills.

• Ability to handle high call volumes professionally.

• Basic knowledge of real estate processes.

• Proficiency in Salesforce and Microsoft Office.

• Good problem-solving skills and attention to detail.

• Ability to work rotational shifts.

• Excellent command of both English and Arabic, spoken and written (minimum B2 level).

Working Conditions

• Office-based position.

• Rotational shifts, including weekends and public holidays when required.