Key Responsibilities

• Conduct regular site inspections to ensure cleanliness, safety, landscaping, and overall operational standards are maintained.

• Monitor and follow up on daily operations related to security, housekeeping, waste management, transportation, and facility management services.

• Handle residents’ inquiries, complaints, and operational requests professionally, ensuring timely resolution and appropriate follow-up.

• Coordinate with FM, security, technical, and maintenance teams to address operational issues and service requests effectively.

• Ensure compliance with community rules, regulations, policies, and operational procedures.

• Monitor contractors and vendors on-site to ensure quality of work and adherence to approved standards and requirements.

• Prepare daily, weekly, and monthly operational reports highlighting issues, violations, pending actions, and service performance.

• Support owners’ work permit processes and move-in/move-out operations when required.

• Follow up on permits, site access, and operational approvals for owners’ contractors and service providers.

• Participate in emergency response coordination and incident reporting when required.

• Provide on-site support for community engagement activities and operational events within the community.

• Escalate recurring operational issues and recommend appropriate corrective actions and operational improvements.